Every charity is different, and UX work is rarely one-size-fits-all.

Most projects draw on a combination of the services below, depending on what your website actually needs.

ResearchUnderstanding who your users are and what they actually need.

Good UX starts with people. Research looks at how your site is currently used, the different audiences you serve and what each group is trying to do. This ensures any improvements are based on real insight, not assumptions.

Usability ReviewA straightforward look at how easy your website is to use.

A usability review focuses on individual pages and how clearly they work. It looks at content and layout to see where things are confusing or unclear, and where people might struggle to complete tasks.

Journey MappingLooking at how people move through your site and where they get stuck.

Journey mapping looks at the bigger picture. It traces how someone moves from first visit through to completing a key action, such as donating or getting support, and shows where journeys break down across multiple steps.

Content StructureMaking sure the right information is in the right place.

Good content structure helps people scan, find and understand what they need quickly. This work looks at how information is organised, labelled and written, and identifies where content is creating confusion instead of clarity.

Sitemap and NavigationHelping people find their way around your website with confidence.

As websites grow, they often become harder to navigate. Pages get buried, sections overlap and menus stop reflecting how the site is actually used. This work restructures your site so people can find what they need without getting lost.

A short conversation can help clarify what your website needs.
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