UX stands for user experience. It is about making sure the people who visit your website can find what they need, understand what you do and take the action they came to take, without unnecessary confusion or effort.

Charities rely on their websites in ways that really matter. UX helps make sure donors can give easily, people seeking support can find it quickly and volunteers know how to get involved. It removes the barriers between people and the help or action they are looking for.

Yes. You do not need a big budget or a large team. Work is shaped around what your charity actually needs, and even small improvements can make a meaningful difference.

It depends on your situation. Some charities need help understanding how people move through their website. Others need clearer navigation, better content structure or a fresh look at what is and is not working. A short conversation usually makes it clear where to focus.

Good UX work gives you a clear picture of what is working, what is not and what will make the biggest difference. That makes it much easier to focus time and budget where it counts.

UX improves results by making key tasks easier to complete. When decisions feel simple and obvious, more people take action.

It usually starts with a conversation about your charity, your website and the people you are trying to reach. From there the work is shaped around your specific needs, whether that is mapping user journeys, reviewing usability, restructuring content or a combination of things.

A clear report with practical recommendations you can act on. This is written to be shared with your team, used in presentations or handed to a developer or designer to work from.

Most projects run over a few weeks rather than months. Some focused pieces of work take less time, others a little more depending on the scope. Either way, we agree timings and what's included before anything starts.

No. Projects are designed to be lightweight and are built around your capacity. Usually this involves a short initial conversation and occasional check-ins along the way.

No. Existing analytics can add useful context but they are not required. A great deal can be understood simply by reviewing your website and how people are likely to move through it.

Project costs vary depending on what your website needs and how much of the work we tackle together. If budget is a concern, it's always worth having a conversation. There's always a way to focus the UX work on what will make the most difference within what you have available.

Usually just your website URL and a short conversation about your charity and what you are hoping to improve.

Fill in a few details on the Contact page or send an email with your name, charity name and website URL.